Back to Home

Terms of Service

Effective: February 2025 | Fastcad Solutions Ltd. ("Fastcad")

These Terms of Service ("Terms") govern your use of the Fastcad platform operated by Fastcad Solutions Ltd., a Canadian corporation registered as a Money Services Business (MSB) with FINTRAC. By using our services, you agree to these Terms.

1. Services

Fastcad provides a cryptocurrency-to-fiat exchange service. You send cryptocurrency to an address we generate, and we send fiat currency to your designated bank account or payment method. We support 10 major cryptocurrencies and pay out in CAD, EUR, NOK, NZD, AUD, and GBP.

2. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Not be a resident of a country subject to comprehensive sanctions (Cuba, Iran, North Korea, Syria)
  • Not appear on any applicable sanctions or watchlists (UN, EU, Canadian SEMA/JVCFOA)
  • Provide accurate and truthful information
  • Not use the service on behalf of an undisclosed third party

3. Account Registration

You may use the service as a guest for small transactions. Creating an account requires a valid email address. Higher transaction limits require email verification and, for the highest limits, identity verification (KYC) through our partner Sumsub. You are responsible for maintaining the security of your account credentials.

4. Identity Verification

We are required by Canadian law to verify customer identity. Depending on your transaction volume, we may require:

  • Email verification
  • Government-issued photo identification
  • Selfie for liveness verification
  • Proof of address
  • Source of funds or source of wealth documentation

We reserve the right to refuse service if identity verification cannot be completed satisfactorily.

5. Transaction Limits

Transaction limits vary based on your verification level. Per-transaction and rolling 24-hour cumulative limits apply. Current limits are displayed during the transaction process. We reserve the right to modify limits at any time.

6. Fees and Exchange Rates

Our fee is a 2% margin built into the exchange rate displayed to you. There are no additional hidden fees, withdrawal fees, or processing charges. The rate shown at the time of transaction initiation is the rate applied, subject to network confirmation timing.

7. Transaction Processing

  • Once you send cryptocurrency to the provided address, the transaction cannot be reversed
  • Fiat payment is initiated after the required number of blockchain confirmations
  • Processing times vary by cryptocurrency network and payment method
  • If a transaction fails or cannot be completed, cryptocurrency will be returned to the sending address where technically possible

8. Prohibited Uses

You may not use our services for:

  • Money laundering or terrorist financing
  • Transactions involving proceeds of crime
  • Structuring transactions to avoid reporting thresholds
  • Sending cryptocurrency from wallets associated with mixing/tumbling services, darknet markets, or sanctioned entities
  • Any activity that violates applicable laws or regulations

9. Suspension and Termination

We may suspend or terminate your access to the service if we reasonably believe you have violated these Terms, provided false information, or if required by law or regulatory obligation. We may also block transactions flagged by our transaction monitoring systems.

10. Limitation of Liability

To the maximum extent permitted by law, Fastcad Solutions Ltd. is not liable for losses arising from blockchain network delays, incorrect wallet addresses provided by you, market price fluctuations between transaction initiation and completion, or service interruptions beyond our control.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with PIPEDA.

12. AML Compliance

We comply with Canadian anti-money laundering and counter-terrorist financing regulations. Transactions exceeding $10,000 CAD are reported to FINTRAC as required by law. For full details, see our AML Policy.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

15. Contact

Fastcad Solutions Ltd.
757 West Hastings St, PMB 818
Vancouver, BC V6C 1A1
Canada

For questions about these Terms, contact us at info@fastcad.org.

These Terms are reviewed annually. Effective: February 2025.