Terms of Service

Effective: November 2026 | Fastcad Solutions Ltd. ("Fastcad")

These Terms of Service ("Terms") govern your use of Fastcad, operated by Fastcad Solutions Ltd., a Canadian corporation registered as a Money Services Business (MSB) with FINTRAC (registration no. C100000451). By using our services, you agree to these Terms.

1. Services

Fastcad is a two-way virtual currency dealer: we buy virtual currency from customers and sell virtual currency to customers as the principal counterparty in every transaction. We do not connect buyers with sellers and do not hold customer funds on deposit. We support 10 major cryptocurrencies and transact in CAD, EUR, NOK, NZD, AUD, and GBP.

  • Sell (off-ramp): You send cryptocurrency to an address we generate, and we send fiat currency to your designated bank account or payment method.
  • Buy (on-ramp): You send fiat currency to our business bank account, and we send cryptocurrency to your designated wallet address. Buying crypto requires a verified account with completed identity verification (KYC).

2. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Not be a resident of a country subject to comprehensive sanctions (Cuba, Iran, North Korea, Syria)
  • Not appear on any applicable sanctions or watchlists (UN, EU, Canadian SEMA/JVCFOA)
  • Provide accurate and truthful information
  • Not use the service on behalf of an undisclosed third party

3. Account Registration

The sell service requires a fully verified account with completed identity verification (KYC) through our partner Sumsub. The buy service requires a fully verified account with completed KYC. You are responsible for maintaining the security of your account credentials.

4. Identity Verification

We are required by Canadian law to verify customer identity. Depending on your transaction volume, we may require:

  • Email verification
  • Government-issued photo identification
  • Selfie for liveness verification
  • Proof of address
  • Source of funds or source of wealth documentation

We also screen your name against sanctions and PEP lists, through our partner Didit.

We reserve the right to refuse service if identity verification cannot be completed satisfactorily.

5. Transaction Limits

Transaction limits vary based on your verification level. Per-transaction and rolling 24-hour cumulative limits apply. Current limits are displayed during the transaction process. We reserve the right to modify limits at any time.

6. Fees and Exchange Rates

Our fee is a margin built into the exchange rate displayed to you for both buy and sell transactions; the price shown before you confirm a transaction already includes it. Apart from the buy delivery fee below, there are no additional hidden fees, withdrawal fees, or processing charges.

For buy transactions, a delivery fee of US$2.00 is deducted from the cryptocurrency we send. It is converted into the cryptocurrency you buy at the market price when the order is created, it is the same on every network, and the exact amount is shown in the order summary. You must accept it there before our payment details are provided; the cryptocurrency delivered is the quoted amount less that fee.

For sell transactions, the rate shown at the time of transaction initiation is the rate applied, subject to network confirmation timing, for cryptocurrency that arrives within the payment window shown with the deposit address. Cryptocurrency that arrives more than 60 minutes after that window closes is paid at the lower of the quoted rate and our rate when it arrives. For buy transactions, the quoted rate is guaranteed for 30 minutes from order creation. If we review your order before payment, the guarantee starts when we approve it. The order does not expire when that guarantee lapses: it remains open and payable, but a payment received after the guarantee window is settled at the rate current when we confirm it. We may instead honour the quoted rate where that gives you at least as much cryptocurrency, never less.

7. Transaction Processing

Sell transactions

  • Once you send cryptocurrency to the provided address, the transaction cannot be reversed
  • Fiat payment is initiated after the required number of blockchain confirmations
  • You are paid for the cryptocurrency we actually receive, at the rate quoted when the order was created, rounded up to the cent. If less than the quoted amount arrives, the payout is reduced in proportion; if more arrives, the quoted rate applies up to 10% above the quoted amount and any further excess is not paid out. One payout is made per order — a later deposit to the same address is not treated as a top-up
  • Payouts below CAD 100 (or the equivalent) are released only after a review by our team
  • A payout of CAD 1,000 (or the equivalent) or more is made once your identity has been verified
  • Your payout is sent once your crypto confirms on-chain.
  • If a transaction fails or cannot be completed, cryptocurrency will be returned to the sending address where technically possible
  • We screen every deposit. A payout may be held while we review it, and we may ask where the funds came from. Funds linked to sanctions are frozen and reported as the law requires
  • For deposits of CAD 1,000 (or the equivalent) or more we keep the home address from your identity verification and ask for the wallet or exchange you sent from

Buy transactions

  • You must send fiat to our designated bank account and include the order reference number in your transfer
  • The quoted exchange rate is guaranteed for 30 minutes from order creation. Orders remain open after that window; a later payment is settled at the rate current when we confirm it, or at the quoted rate where that gives you more
  • Cryptocurrency is sent to your designated wallet address after we confirm receipt of your fiat payment
  • You are solely responsible for providing a correct wallet address and selecting the correct network. Cryptocurrency sent to an incorrect address or wrong network cannot be recovered
  • Fiat payment confirmation is manual. Your crypto is sent to your wallet once your payment is confirmed.
  • We send cryptocurrency only to a wallet that you own and control, never to another person, an investment platform or a trading app
  • Before some orders we ask you a few questions, and we may ask for a photo and talk to you in the order chat. Our payment details are shown once the order is approved
  • We may refuse an order. If you paid for a refused order anyway, we return the full amount to the account it came from
  • For orders of CAD 1,000 (or the equivalent) or more we keep the home address from your identity verification

8. Prohibited Uses

You may not use our services for:

  • Money laundering or terrorist financing
  • Transactions involving proceeds of crime
  • Structuring transactions to avoid reporting thresholds
  • Sending cryptocurrency from wallets associated with mixing/tumbling services, darknet markets, or sanctioned entities
  • Any activity that violates applicable laws or regulations

9. Suspension and Termination

We may suspend or terminate your access to the service if we reasonably believe you have violated these Terms, provided false information, or if required by law or regulatory obligation. We may also block transactions flagged by our transaction monitoring systems. We block an account whose wallet or deposit is linked to sanctions, darknet markets, mixers or ransomware until our compliance team has reviewed it.

10. Limitation of Liability

To the maximum extent permitted by law, Fastcad Solutions Ltd. is not liable for losses arising from blockchain network delays, incorrect wallet addresses provided by you, cryptocurrency sent to the wrong network, market price fluctuations between transaction initiation and completion, a rate guarantee that lapsed before your fiat payment was received, or service interruptions beyond our control.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with PIPEDA.

12. AML Compliance

We comply with Canadian anti-money laundering and counter-terrorist financing regulations. When we receive virtual currency worth C$10,000 or more within 24 hours, we report it to FINTRAC as the law requires. For full details, see our AML Policy.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

15. Contact

Fastcad Solutions Ltd.
757 West Hastings St, PMB 818
Vancouver, BC V6C 1A1
Canada

For questions about these Terms, contact us at info@fastcad.org.

These Terms are reviewed annually. Effective: November 2026.