These Terms of Service ("Terms") govern your use of the Fastcad platform operated by Fastcad Solutions Ltd., a Canadian corporation registered as a Money Services Business (MSB) with FINTRAC. By using our services, you agree to these Terms.
1. Services
Fastcad is a two-way cryptocurrency platform. We support 10 major cryptocurrencies and transact in CAD, EUR, NOK, NZD, AUD, and GBP.
- Sell (off-ramp): You send cryptocurrency to an address we generate, and we send fiat currency to your designated bank account or payment method.
- Buy (on-ramp): You send fiat currency to our business bank account, and we send cryptocurrency to your designated wallet address. Buying crypto requires a verified account with completed identity verification (KYC).
2. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Not be a resident of a country subject to comprehensive sanctions (Cuba, Iran, North Korea, Syria)
- Not appear on any applicable sanctions or watchlists (UN, EU, Canadian SEMA/JVCFOA)
- Provide accurate and truthful information
- Not use the service on behalf of an undisclosed third party
3. Account Registration
You may use the sell service as a guest for small transactions. Creating an account requires a valid email address. Higher transaction limits require email verification and, for the highest limits, identity verification (KYC) through our partner Sumsub. The buy service requires a fully verified account with completed KYC. You are responsible for maintaining the security of your account credentials.
4. Identity Verification
We are required by Canadian law to verify customer identity. Depending on your transaction volume, we may require:
- Email verification
- Government-issued photo identification
- Selfie for liveness verification
- Proof of address
- Source of funds or source of wealth documentation
We reserve the right to refuse service if identity verification cannot be completed satisfactorily.
5. Transaction Limits
Transaction limits vary based on your verification level. Per-transaction and rolling 24-hour cumulative limits apply. Current limits are displayed during the transaction process. We reserve the right to modify limits at any time.
6. Fees and Exchange Rates
Our fee is a 2% margin built into the exchange rate displayed to you for both buy and sell transactions. There are no additional hidden fees, withdrawal fees, or processing charges.
For sell transactions, the rate shown at the time of transaction initiation is the rate applied, subject to network confirmation timing. For buy transactions, the quoted rate is locked for 30 minutes from order creation. If we do not receive your fiat payment within this window, the order expires and you must place a new order at the current rate.
7. Transaction Processing
Sell transactions
- Once you send cryptocurrency to the provided address, the transaction cannot be reversed
- Fiat payment is initiated after the required number of blockchain confirmations
- Processing times vary by cryptocurrency network and payment method
- If a transaction fails or cannot be completed, cryptocurrency will be returned to the sending address where technically possible
Buy transactions
- You must send fiat to our designated bank account and include the order reference number in your transfer
- The quoted exchange rate is locked for 30 minutes from order creation. Orders not paid within this window expire automatically
- Cryptocurrency is sent to your designated wallet address after we confirm receipt of your fiat payment
- You are solely responsible for providing a correct wallet address and selecting the correct network. Cryptocurrency sent to an incorrect address or wrong network cannot be recovered
- Fiat payment confirmation is currently manual and may take up to one business day
8. Prohibited Uses
You may not use our services for:
- Money laundering or terrorist financing
- Transactions involving proceeds of crime
- Structuring transactions to avoid reporting thresholds
- Sending cryptocurrency from wallets associated with mixing/tumbling services, darknet markets, or sanctioned entities
- Any activity that violates applicable laws or regulations
9. Suspension and Termination
We may suspend or terminate your access to the service if we reasonably believe you have violated these Terms, provided false information, or if required by law or regulatory obligation. We may also block transactions flagged by our transaction monitoring systems.
10. Limitation of Liability
To the maximum extent permitted by law, Fastcad Solutions Ltd. is not liable for losses arising from blockchain network delays, incorrect wallet addresses provided by you, cryptocurrency sent to the wrong network, market price fluctuations between transaction initiation and completion, expired buy orders due to late fiat payment, or service interruptions beyond our control.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with PIPEDA.
12. AML Compliance
We comply with Canadian anti-money laundering and counter-terrorist financing regulations. Transactions exceeding $10,000 CAD are reported to FINTRAC as required by law. For full details, see our AML Policy.
13. Changes to Terms
We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
15. Contact
Fastcad Solutions Ltd.
757 West Hastings St, PMB 818
Vancouver, BC V6C 1A1
Canada
For questions about these Terms, contact us at info@fastcad.org.
These Terms are reviewed annually. Effective: March 2026.