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Privacy Policy

Effective: February 2025 | Fastcad Solutions Ltd. ("Fastcad")

Fastcad Solutions Ltd. is committed to protecting the privacy of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

When you use our virtual currency exchange service, we may collect the following information during onboarding and transactions:

  • Full name, date of birth, employment details, and residential address
  • Government-issued identity documents (photographed in real-time)
  • Selfie photograph for liveness verification
  • Proof of address documentation
  • Source of wealth and source of funds documentation
  • Device identifiers and IP address
  • Transaction details and history
  • Contact information (email address, phone number)

How We Use Your Information

  • To verify your identity and comply with Canadian AML/ATF regulations
  • To process your cryptocurrency transactions
  • To monitor transactions for suspicious activity as required by FINTRAC
  • To communicate with you about your account and transactions
  • To improve our services and user experience

Identity Verification

We use Sumsub, a third-party identity verification provider, to conduct our Know Your Customer (KYC) procedures. When you complete identity verification, your information is processed by Sumsub for document authenticity checks, liveness verification, watchlist screening (PEPs, sanctions), and adverse media screening.

Data Sharing

We do not sell your personal information. We may share your information with:

  • Sumsub — for identity verification and compliance screening
  • Payment processors — to facilitate fiat payouts
  • Regulatory authorities — when required by law (e.g., FINTRAC reporting for transactions over $10,000 CAD)
  • Law enforcement — when legally compelled

Data Retention

In accordance with Canadian regulations, we retain:

  • Customer identification records for at least 5 years
  • Transaction records for at least 5 years
  • Suspicious transaction reports as required by FINTRAC

Data Security

We protect your information through encryption (SSL/TLS), access controls, regular security assessments, and secure data storage. All staff are trained on data protection responsibilities.

Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information held by us
  • Request corrections to inaccurate information
  • Withdraw consent (subject to legal and contractual obligations)
  • File a complaint regarding our privacy practices

Data Breach Response

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

Contact

For privacy inquiries or to exercise your rights, contact us at info@fastcad.org.

This policy is reviewed annually. Next review: January 2027.